Shipping policy

At Emma Jonnes London, we take great care in preparing and packaging every order so that your fragrance experience begins from the moment your parcel arrives.

1. Order Processing

All orders are carefully prepared and dispatched from the United Kingdom.

Orders are normally processed within [1–3] working days after payment has been successfully received.

During exceptionally busy periods, launches, promotions or seasonal occasions, processing times may be slightly longer. If there is a significant delay, we will endeavour to keep you informed.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Standard UK delivery is available at:

£3-£9

Estimated delivery time:

[2–5] working days after dispatch

Delivery times are estimates and are not guaranteed unless an express delivery service has been specifically purchased.

The applicable delivery options and charges will be displayed at checkout before your order is completed.

3. Express Delivery

Where available, express delivery may be selected at checkout for an additional charge.

Estimated delivery times for express services will be displayed at checkout.

Orders placed after the applicable daily cut-off time, on weekends or on UK public holidays may be processed on the next working day.

4. International Delivery

International delivery may be available to selected destinations.

Delivery charges and estimated delivery times will be calculated and displayed at checkout according to the destination and service selected.

International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.

These charges are outside the control of Emma Jonnes London and, where applicable, are the responsibility of the customer.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Once an order has been dispatched, we may be unable to amend the delivery address.

If you have entered an incorrect address, please contact us as soon as possible at:

emmajonneslondon@gmail.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after dispatch.

6. Tracking

Where a tracked delivery service is used, tracking information will be provided by email once your order has been dispatched.

Please allow some time for the tracking information to become active after dispatch.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can assist.

Where appropriate, we may contact the relevant delivery provider to investigate the shipment.

Please note that delivery times can occasionally be affected by circumstances outside our reasonable control.

8. Damaged Parcels

We take great care when packaging our candles and diffusers.

If your parcel arrives visibly damaged, please photograph the packaging before opening it where possible.

If the product itself has been damaged during transit, please contact us as soon as possible and provide photographs of the product and packaging.

We will assess the matter and arrange an appropriate resolution in accordance with your statutory rights.

9. Safe Delivery

Our products contain fragrance materials and, in the case of candles, wax and glass components. Customers should therefore ensure that parcels are delivered to a secure location.

Emma Jonnes London cannot be responsible for parcels that are lost or stolen after being delivered to a safe place or address authorised by the customer.

10. Delivery to Third Parties

If you request delivery to an address belonging to another person, such as a gift recipient, responsibility for providing the correct delivery information remains with the customer who placed the order.

11. Delivery Restrictions

Certain products or delivery destinations may be subject to carrier restrictions.

If we are unable to fulfil an order to a particular destination, we will contact the customer and, where appropriate, arrange a refund.

12. Contact

If you have any questions regarding delivery, please contact us:

Emma Jonnes London
United Kingdom
Email: emmajonneslondon@gmail.com
Website: www.emmajonneslondon.com